What’s your idea of Freedom? Here at Freedom Credit Union, it’s about treating every member as an individual, not a number. It’s a cooperative spirit, rather than a corporate one. In short, our idea of Freedom is supporting yours! At Freedom Credit Union, we’re not only passionate about our members but our employees too. Not only are our members are treated individually and work in a cooperative spirit, rather than a corporate one…are employees are too! If you want to work on a cooperative team and be treated like an individual we invite you to explore the possibilities.

Open Positions

Part Time Universal Agent

Chicopee, MA

Primary Summary: This position is the Member Ambassador for the financial institution with the overall purpose of providing quality and efficiency to members who prefer face-to-face interaction. This position will have a thorough understanding of the member’s transaction requirements and be able to effectively communicate all available options to them. They will educate members about our sales and service delivery options and refer the appro ...

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Head Teller

Ludlow, MA

Primary Summary: Accountable for all cash on premises. Responsible for the training and supervision of tellers and coordination of their duties. Maintains prescribed records and summaries of transactions. Essential Functions/Position Responsibilities: Oversee training and supervise duties of tellers, coordinating their work flow and schedules. Ensure that all tellers handle themselves in a businesslike/professional manner in han ...

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Part Time Universal Agent - Float

Northampton, MA

Primary Summary: This position is the Member Ambassador for the financial institution with the overall purpose of providing quality and efficiency to members who prefer face-to-face interaction. This position will have a thorough understanding of the member’s transaction requirements and be able to effectively communicate all available options to them. They will educate members about our sales and service delivery options and refer the appro ...

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Part Time Teller

Northampton, MA

Primary Summary: Responsible for accurately processing financial transactions and being an effective source of information for our members: in lobby, drive-thru window or by telephone. Provides friendly, professional, confidential and effective assistance to members and credit union associates assuring a positive experience and minimizing wait time. Essential Functions/Position Responsibilities: ·       Demonstrate effici ...

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Part Time Operations Associate (temporary position)

Springfield, MA

Primary Summary: This position is part time (flexible hours) temporary position that will coordinates the day to day operation of processes in support of the various deposit products and ancillary functions of deposit operations. Provides operational support to branch personnel as needed. Serves as an operational resource for the enterprise. Implements, communicates and complies with deposit policies and procedures. Essential Functions/Position Responsibilities:< ...

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Member Contact Center Representative

Springfield, MA

Primary Summary: Receives incoming calls and determines the products, services or resources that the caller requires (or could benefit from). Provides direct support services to members; or, connects them with the appropriate staff representative. Essential Functions/Position Responsibilities: Answer incoming calls, determines the needs of the caller and verify the caller’s identity, minimizing the caller’s time and effort in re ...

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Mortgage Loan Processor

Springfield, MA

Primary Summary: Under the general supervision of the Mortgage and Consumer Loan Department Manager, responsible for efficiently and accurately processing mortgage loan applications in compliance with credit union guidelines and Fannie Mae mortgage industry standards.  Maintain quality service standards set forth by the organization.  Loan products include 1st & 2nd Mortgages and Equity Lines of Credit.  Under the general superv ...

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Branch Officer

West Springfield, MA

Primary Summary: Responsible for directing and administering the operational efforts of the branch. Ensures established policies and procedures are followed. Oversees provision of a full range of services to members and prospective members. Ensures members are promptly and professionally served. Trains, directs, and supervises branch staff. Accountable for maximizing revenues, sales, member satisfaction, and minimizing operational losses as well as deepening existing r ...

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